The Five Star Family!


Click on one of the people below to find out more information.

  • Ben Guenther
    Owner


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  • Blaine Jennings
    Owner


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  • Janet Decker
    Service & Parts Director


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  • Justin Velasco
    Service Manager


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  • Curtis Sasina
    Service Writer


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  • Tom Feudi
    Service Writer


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  • John Lucenti
    Service Writer


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  • Dave Kopp
    Parts Consultant


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  • Russ Archer
    Service Writer


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  • Eric Eberling
    Parts Consultant


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  • Josh Lebeau
    Parts Consultant


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  • Turner Thies
    Parts Consultant


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  • Jessie Sargent
    Office Receptionist


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  • Kacy Tavarone
    Office Receptionist


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  • Heather Cotten
    Title Clerk


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  • Tracy Ross
    Finance Manager

    What people are saying about Tracy!

    "We had a great experience buying our car at Five Star Subaru. The customer service was fantastic...Joe, Tracy, and the whole staff were wonderful. We would highly recommend buying a car at this great dealership. Your dealership is definitely named right. Five Stars to all of you."

    "I was very satisfied with the purchase of this vehicle and dealership. The online quote I received from Jonathan was honored as quoted with no pressure to buy additional coverage or options. No hidden costs. To my surprise I also received Subaru 4year gold plus warranty at no additional cost. Tracy in finance was very professional as she completed all the necessary loan paperwork. I received the quote online and left the dealership the same day with my new Forester. Three months later, I am completely satisfied with this purchase. Thank you Five Star Subaru!!"

    "Tracy, was a pleasure to work with the day I picked up my car"

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  • Jeff Allen
    AWD Specialist - Sales/Leasing

    Voted Area's Best Salesman by the Daily Star 2014

    What People are saying about Jeff

    "Five Star is a good name, because their service is "5 Star." My family keeps coming back to purchase vehicles, and have them serviced because staff is always helpful, courteous and competent. My family has bought two vehicles here and very satisfied with service received. Service Department is always helpful and take whatever time necessary to answer any questions or provide advice. Considering they use the quality Subaru parts, their service prices seem very competitive and sometimes even cheaper than non-Subaru alternatives. Currently considering buying an additional vehicle, and sales crew has been very helpful, particularly salesman Jeff Allen, who was very responsive to questions, even checking out availability of optional equipment, including checking prices with other local equipment suppliers. Jeff, as well as other members of the sales department have been very helpful and patient, even when discussing sales near the close of the business day. They do not make a potential buyer feel rushed, which is something I cannot say about several other dealerships in the area. My experience has been that 5-Star staff will take whatever time it takes to answer questions, provide information and discuss a sale, even if sale is not completed. All facilities are clean and comfortable, when waiting for vehicle servicing to be completed." - RJK

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  • Steven Murphy
    AWD Specialist - Sales/Leasing

    What people are saying about Steve -

    "Steve was efficient, knowledgeable and extremely helpful!"


    -H.C. from Ithaca

    "We would like to thank Steve Murphy for his helpful, friendly and knowledgeable salesmanship during our purchase."

    -A & J M.

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  • George Wells
    AWD Specialist-Sales/Leasing


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  • Meghan Taylor
    AWD Specialist - Sales/Leasing


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  • Jesse Campbell
    Sales/AWD Specialist


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  • Ned
    Showroom Greeter


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  • Jonathan Ellis
    Internet Manager/ Marketing

    What People are Saying about Jonathan!

    "I was very satisfied with the purchase of this vehicle and dealership. The online quote I received from Jonathan was honored as quoted with no pressure to buy additional coverage or options. No hidden costs. To my surprise I also received Subaru 4year gold plus warranty at no additional cost. Tracy in finance was very professional as she completed all the necessary loan paperwork. I received the quote online and left the dealership the same day with my new Forester. Three months later, I am completely satisfied with this purchase. Thank you Five Star Subaru!!"

    -K

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  • Emma Rose Plouffe
    Internet Sales Specialist

    What people are saying about Emma Rose...


    "I recently bought a new Subaru Outback. This dealership is outstanding from the service people, receptionists, parts people and financial people. A specific thanks to Emma Plouffe. She sold me my car and the easiest sales person I have ever worked with in buying a car. I called and made an appointment with Emma after reading reviews on Yelp. I am so glad I did. She is so enthusiastic about Subaru's and put me in the right vehicle based on my needs. A delightful young lady. 
    And I love my Outback!" - Mel S. 

    "Emma is the best car dealer I've ever worked with. She was straightforward, there was no runaround and she was confident in the product.  I got great interest rate and a fair price.  I would definitely consider shopping with Frank Subaru and Emma again." - Terry & Jasmine R.

    "First step, contact Emma! Buying a new car stresses me out to my limit. Not this time. Emma saw the deer in headlights look on my face and calmed me down and before we knew it, we were driving off in our new Outback! The dealership is beautiful and inviting. Everyone I have met there has been fantastic. Their Love Encore program is great! Jasmine made it fun and super helpful!! We are in love with our new Subie!" - Dena Grange

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  • Jessica Guenther
    Internet Manager/Marketing

    What people are saying about Jessica!

    "The purchase of a brand new vehicle was bit stressful for me, since this was the first time I had ever purchased anything other than a used vehicle.  You and your team made it a seamless and enjoyable experience, for which I am grateful.  Thank you to Jeff, Jessica and Tracy.  I absolutely LOVE my new Forester!"

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  • Dan Poje
    Service - Senior Master Technician


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  • Christopher Howard
    Service - Senior Master Technician


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  • Brian Backus
    Service - Senior Master Technician


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  • Connor Vanvalkenburg
    Service


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  • Steve Hansen
    Service


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  • Stephen Edwards
    Service


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  • Nick Winne
    Service


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  • Matt Harrington


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  • Paul Kelsey
    Service


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  • Eric Sinstack
    Service


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  • Josh Lukeman
    Service Technician


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  • Ryan Loveland
    Parts Advisor


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  • Matt Lewis
    Reconditioning Department


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  • Tanner Winchester
    Reconditioning Department


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  • Denver Colegrove
    Reconditioning Department


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